Troubleshooting
Troubleshooting commons issues and problems
- A video is not loading
- Am I required to comment to mark something complete?
- How to disable audio narration or autoplay of audio on tutorials
- I did not receive a verification email for my account
- I do not see CEUniverse listed as an ACE provider on the BACB website
- My BACB Certification Number does not appear on my certificate of completion
- My credit card was declined, but I’m still showing a pending charge
- My credit card was declined. What should I do?
- Problem with Mark Complete Button
- Quiz or knowledge check does not show the correct score
- The CEUniverse website is down
- The name on my certificate of completion is not correct