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Troubleshooting

Troubleshooting commons issues and problems

  • A video is not loading
  • How to disable audio narration or autoplay of audio on tutorials
  • I did not receive a verification email for my account
  • My BACB Certification Number does not appear on my certificate of completion
  • My credit card was declined, but I’m still showing a pending charge
  • My credit card was declined. What should I do?
  • Problem with Mark Complete Button
  • The CEUniverse website is down
  • The name on my certificate of completion is not correct

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