How to disable audio narration or autoplay of audio on tutorials
Audio narration included with our multimedia tutorials will autoplay on some devices and browsers. While our website does not offer a direct way to disable......
My BACB Certification Number does not appear on my certificate of completion
If your BACB Certification Number is not showing on your certification of completion, you can add it by following these steps: - Visit the myAccount......
The CEUniverse website is down
If you are unable to access our website, there are three likely reasons: - Our website is intentionally down for maintenance and upgrades, in which......
The name on my certificate of completion is not correct
The name on your certificate is based on the name you provided for your account. If your name has changed or is otherwise inaccurate, it......
My credit card was declined, but I'm still showing a pending charge
If a debit card or check card is used to make a payment, and the purchase was not accepted for any reason (such as an......
My credit card was declined. What should I do?
Declines can happen for a variety of reasons. When we submit a charge to your bank, they have automated systems that determine whether or not......
I forgot my password
You can reset your password using our password reset form....
I did not receive a verification email for my account
Your verification email may have been mistaken for spam by your email provider and filtered out. Check your email program’s junk mail or spam folders......
Problem with Mark Complete Button
If the "Mark Complete" button is not working for you, there are several possible reasons, depending on the type of content you are trying to......
I have not received a response to my email
When you contact our Support Center either by using a form on our site or by emailing us directly, you should receive an automated response......
